Case Manager Profiles
Maggie Sargent (Director)
Maggie is a Registered General Nurse with over 30 years of experience and is an advanced member of BABICM. This followed a career in management of clients in the community. She is nursing advisor to Headway National. In 2004 she published a paper at The European Brain Injury Symposium at the Vatican on caring for clients in the community with PVS and has published other papers on costs of care in the community. Maggie was an invited speaker on case management at the 'Fifth World Congress for NeuroRehabilitation', which took place in Brasilia in September 2008.
Maggie has case management experience covering both the United Kingdom, Europe, and Worldwide. She has her own current case load and is involved in actively supporting and mentoring case managers in the organisation. Maggie is an accredited risk assessor and Manual Handling People Trainer.
In March 2004, Maggie Sargent presented a paper titled 'The Possibility of Home Assistance - Involvement of the Family' at an International Congress organised by the World Federation of Catholic Medical Associations and the Pontifical Academy of Life. The subject of the Congress was 'Life-Sustaining Treatments and Vegetative State‘ covering scientific advances and ethical dilemmas. During the Congress Mrs Sargent had the honour of being presented to his Holiness the late Pope John-Paul IIOn
28 September 2011 Maggie Sargent did a sponsored Sky Dive to raise money for The Silver Lining, a charity which was started by Dr Sherrie Baehr and which supports people with acquired brain injuries to rebuild their lives through helping others. This year The Silver Lining is organising a trip to Namibia, Africa. They are taking five clients with acquired brain injuries to build a library in a poverty stricken region of the country. For this international challenge the sky dive was to buy equipment, shelving, books, and supplies. Also all of the clients going on the trip will have raised their own air fare and costs to go on the trip. This has taken some clients two years to accomplish, but through grit and determination they have got there!!
Click here to view the event!
Kate Russell (Director)
Kate is a Registered General Nurse and Midwife with over 30 years of experience who also holds a Post-Graduate Specialist Community Nursing Certificate she has eight years experience as a District Nursing Sister when she was responsible for a caseload of between 50 to 200 patients being cared for in their own homes aided by a team of Registered Nurses and Nursing Auxiliaries. She was responsible for appropriate referral to agencies and would then act as coordinator and facilitator as required, but remained accountable for professional nursing care provided.
Kate has specialist interests in brain and spinal injuries and is an advanced member of the British Association of Brain Injury Case Managers.
Kate provided advice to the Chief Medical Office on proposed changes in caring for clients with catastrophic complex injured clients in the community.
For the last nine years, Kate has been actively involved as a case manager for a number of brain and spinal injured clients in the south and western areas, setting up teams of staff, organising care plans/rehabilitative support programmes, therapy and equipment. She also now provides case management throughout Europe and world wide to include, Australia and Hong Kong. In addition Kate supports and mentors case mangers in the organisation and has been approached to provide guidance to others. Kate is an accredited risk assessor.
Kathy Kirby
Kathy has over 30 years of experience as a qualified nurse. She now works as an independent case manager for a number of brain-injured clients in England and overseas, including Ireland and Kuwait. She is also a member of The British Association of Brain Injury Case Managers and the Tissue Viability Society. Kathy has an on-going commitment to the regular attendance of relevant seminars and conferences to maintain and update my expertise and has recently embarked on a part-time Masters degree at King’s College London in Palliative Care.
Amanda Dowdney
Amanda is a Registered General Nurse and Registered Sick Children’s Nurse, who has over 25 years of experience of caring for children and adults, both in hospitals and in the community at home in the United Kingdom and abroad.
Amanda has past experience including working for American and British medical companies preparing tenders for management and commissioning of new hospitals overseas. She was also responsible for the recruitment of all medical and nursing staff for those hospitals and also recruitment and placement of nurses in hospitals, nursing homes, and private homes in the United Kingdom.
Amanda has been actively involved in case management for over 11 years, which provides a link between patient and environment, coordinating care packages for children with cerebral palsy, adults with head injuries, and other neurological disorders including spinal injury. This includes recruitment of care workers, therapists, psychologists, and other medical care workers and liaison with appropriate care agencies.
Amanda also currently continues in clinical practice, working part-time as a senior practice nurse.
Christine Twigg
Christine has over 25 years of experience as a nurse. She has extensive experience of community care and rehabilitation case management. She has undertaken work in a variety of medical, therapeutic, and vocational setting with a diverse range of client groups, physical, spinal, neurological, and psychological disabilities and care needs. Christine is an experienced case manager with knowledge of different models of case management. She has developed a speciality for handling those cases which have complex psycho-social issues and brain injury, and the physical rehabilitation of clients with chronic conditions and mental health needs. Christine is a powerful advocate for patient rights. She is also an accredited mediator and has experience of resolving conflict and gaining cooperation in a broad range of settings and uses these skills within her case management work.
Alison Hartop
Alison has been working as an assistant to a case manger for the last six years. She comes from a counseling background and has worked with a number of brain-injured clients and their families. Alison has a wealth of experience liaising with social services and with both local authority and private treating therapists. She is an accredited risk assessor. She has a wealth of experience mentoring team leaders and support workers, organising training and competencies.
Anne Macgregor
Anne has over 30 years of experience as a nurse and for 20 years has held the position as Head of Care with people with physical disability. She was working within a multi-disciplinary team with the aim of promoting realistic independence for those with both acquired and congenital disability, including many young adults with brain injury.
This involves assessing and formulating personalised care plans, and managing present and ongoing care needs.
In addition to the medical oversight and implementation of personal care procedures, she had the responsibility of recruiting and training Support Care Officers and is an NVQ assessor Direct Care, with training in Moving and Handling techniques and Risk Assessment. She is also a member of the British Association of Brain Injury Case Managers.
Anne is presently working as a Case Manager with Community Case Management Services Limited and has worked as a case manager for ten years, working with young people with acquired brain injury organising care packages, therapy, and rehabilitation to their full potential.
Margaret Sexton
Margaret Sexton completed training in South Australia as a RGN and returned to the UK to obtain further qualifications in Health Visiting and the Registered Managers Award; she is a member of BABICM and BISWIG and the Royal College of Nursing.
For the last 20 years Margaret Sexton has worked as a senior manager in the independent sector, which has resulted in the development of excellent communications and interpersonal skills with clients, colleagues and fellow professionals. She works as a private brain injury case manager with Community Case Management Services Ltd.
For the last six years Margaret Sexton has been involved in the care of clients with brain injuries and complex needs, which includes maintenance, promoting recovery and slow rehabilitation where applicable. Accordingly she has been involved in the development and specially amended policies and procedures relating to this client group, which has resulted in the area managed by Margaret sexton becoming a recognised centre of excellence for brain injury and complex needs clients.
She is experienced in the assessment of complex needs clients and the financial and resource allocation required to meet the needs of this client group.
As a senior manager Margaret Sexton represents her company nationwide in raising the profile and needs of complex care packages involving brain injury clients.
Rebecca Strange
Rebecca is a Registered General Nurse with 15 years’ experience caring for patients and their families within acute medical care and community care. She is currently studying for a BSC Hons degree to become a Specialist Nurse Practitioner.
Rebecca has eight years’ community experience, initially working as a community staff nurse, within a large District nursing Team with a demanding caseload of approximately 150 patients, all with very varying requirements and demands. This role required ongoing assessment of patients within their own homes and various community settings, to provide holistic care and provision of education and training of patients and carers. Incorporated within this role was the need for close liaison with all members of the multidisciplinary team, all statutory services and private agencies.
For three years Rebecca worked for Headway North Worcestershire, managing a large caseload. Her role was to complete multidisciplinary assessments of people who have an acquired brain injury, and thus presenting with a wide variety of neurological deficits. She managed the facilitation and planning of complex care programmes within the community, incorporating rehabilitation programmes, all tailored to each individual’s personal requirements through the forming of multi-agency partnerships, with the provision for carer breakdown, respite and client/carer holidays. Within this role there was also the need for patient/carer education, advocacy and support.
Since leaving Headway, for six years Rebecca has been working as a Brain Injury Case Manager for Community Case Management Services Ltd. Her caseload consists of both adults and children. All of the cases are complex and demanding, requiring detailed multi-disciplinary and multi-agency input. The rehabilitation and support package for each client is bespoke and tailored specifically to the individual client requirements with families needs taken into account at all times. The cases she manages vary between resolved and unresolved compensation claims private clients and PCT clients.
Gina Blackney
Gina qualified as a Registered General Nurse and for the last 20 years she has worked predominantly within the community.
Gina has ten years experience as a case manager for Community Case Management Services Limited. Gina has a varied case load to include clients with traumatic brain injury, profoundly disabled children with cerebral palsy and spinal injury.
Gina has experience of setting up and managing teams of trained and specialist nurses, carers for 24-hour care, respite care, and organising support workers for a few hours social support work to help clients less physically dependent to lead as worthwhile and active a lifestyle as possible and to integrate into the community. Gina also has experience of liaising with Social Services and PCT’s to help organise direct funding, educational opportunity, and negotiating with care providers.
Lesley Turner
Lesley is a Registered General Nurse and Registered Sick Children's Nurse with an MSc in Health and Social Care. She has considerable experience in caring for adults within hospitals and in the community plus paediatric experience gained at Birmingham Children's Hospital. During 17 years spent working in nursing agency management she gained extensive experience of assessing the nursing, care, domestic and social needs of clients in the community. She was responsible for setting up and managing care packages for clients with wide ranging needs. Her continuing professional development includes attending courses and conferences, focusing on aspects of brain injury, rehabilitation and case management. She belongs to the Royal College of Nursing (RCN), Headway, the UK Acquired Brain Injury Forum and she is a member of BABICM (British Association of Brain Injury Case Managers).
Rebecca Hoare
After gaining an honour's degree in theology from Manchester University, Rebecca Hoare (Bec) subsequently undertook her nurse training and qualified as an RGN in 1993. The majority of her nursing experience has been split between the community and palliative care settings. She has worked within acute hospital, community hospital and hospice establishments before focusing on community nursing. After working as a community staff nurse, Bec undertook the Community Specialist Practitioner Graduate Diploma, gaining the District Nursing qualification. Subsequently, she worked in a job-share as a Clinical Nurse Specialist in Palliative Care (Macmillan Nurse) holding a caseload of between 15-25 patients and supporting them and their families from the point of diagnosis through treatment and on to discharge or terminal care, providing care thereafter to bereaved relatives. After a 2 year career break, Bec started working with CCMS in 2009.
Catrin King
Catrin is a Registered General Nurse, training at The London Hospital, Whitechapel and has a wide variety of experience working both in hospitals and in the community. She has worked as a community nurse delivering skilled nursing care in accordance with policies/procedures and individual care plans. Catrin has experienced many Palliative Care cases enabling patients to remain in their own homes with an individually designed package of care until they died. She has attended a three-month palliative care course run by the St Katherine’s House Hospice and has had four years of experience working as a nursing sister with the severely disabled in a forty-bedded nursing home providing residential care for severe brain injuries, spinal injuries, and multiple sclerosis. In addition she has extensive experience in the many different problems that the brain-injured patient faces and the strategies used to manage these problems.
Catrin is a member of the Royal College of Nursing and the British Association of Brain Injury Case Managers. She has a personal commitment to the regular attendance of relevant seminars and conferences to maintain and update her expertise.
Claire Browse
Claire has followed a career path combining the fields of health and fitness. She is a Registered Nurse with more than 30 years experience in The National Health Service and the private sector.
She has 15 years of experience in the community including mentoring and training junior nurses and has worked in Australia recruiting carers and support workers for clients in New South Wales. She has undertaken work as a nurse escort taking injured patients from the UK back to their home countries.
Claire is a qualified swimming and exercise instructor and has been able to utilise these special interests alongside her nursing career.
She currently works as a Registered Nurse in a clinical role and as an Assistant Case Manager working with profoundly disabled children in the UK and overseas for CCMS. She is a member of The British Association of Brain Injury Case Managers and The Royal College of Nursing.
Jane Roberts
Jane is a registered nurse in adult nursing and mental health with over 30 years experience gained in hospital and community settings within the NHS and Independent sectors throughout UK and overseas.
She has a number of years experience in Accident & Emergency care and was responsible for the commissioning of the A & E department within a new build military hospital in the Middle East. This gave her valuable experience in understanding a range of different cultures and beliefs.
Since returning to UK she has developed her community nursing skills in both clinical and strategic areas through Practice Nursing, Primary Care Facilitator, Nurse Advisor and Practice Development Nurse positions within General Practice, Health Authority and Primary Care Trusts.
Jane has experience in the private sector in Business Development and Advisor to managers of care homes throughout UK advising on standards of clinical care within nursing homes. She developed, with Doctors, Nurses, Physiotherapists, Occupational Therapists and social workers a new Rehabilitation Unit. She studied a concept of rehabilitation care in USA and transferred the principle for UK use. Working with the physically disabled client group equipped her with the knowledge of long term care and equipment needs which encourage independent living. Jane has studied Health Promotion, Nutrition, Women’s Health, Sexual Health, Family Planning and has a particular interest in Health and Wellbeing and is a member of RCN & BABICM.
Her experience in community nursing extends over 20 years in clinical and managerial areas, because of which she was elected as nurse board member on a Westminster based Practice Based Commissioning Board and PCT based Transforming Community Nursing Board. Jane has participated in negotiations for high quality contracts of care provision within acute and community settings with both commissioners and providers of care.
Throughout her nursing career, and particularly Practice Nursing, she became skilled at initiating care plans for patients of all ages and abilities. Jane liaises with all members of the Primary Care Team, Social Services and Voluntary sector to ensure patients are provided with the right care, by the right professional, in the right setting
she continues to use these skills in her role as Case Manager and Care Expert.
Gill Walker
Gill is a graduate nurse who has 29 years experience of caring for patients in community and hospital settings. She has specialised in rehabilitation of adults including those with acquired brain injury, the management of complex resettlement and community support of severely disabled adults and children. She has held senior clinical roles in the NHS, working as part of multidisciplinary rehabilitation teams and contributed to the ongoing education and training of nursing medical and therapy staff. She has also held senior nurse education posts,contributed to health and social care policy development, conducted research in the field of nursing rehabilitation and published related articles in academic journals. Gill currently combines case management work with expert reports on nursing care needs following personal in jury.
Belinda Mclean
Belinda qualified as an Occupational Therapist in 1996 and is registered with the Health Professions Council (HPC). Before becoming an OT, Belinda worked as a support worker and hands-on carer for adults and children with learning and physical disabilities. Belinda still considers this as being the most valuable training for all her subsequent professional roles. Most recently Belinda has been working at an OT across local acute hospital sites in a variety of clinical areas including oncology, paediatrics and emergency medicine.
As a case manager Belinda has worked with people following both acquired brain injury and accidental physical injury.
Belinda is completing her British Wheel of Yoga Teacher Diploma this year.
Emma Lloyde Occupational Therapist
Emma qualified in 2003 with a BSc Hons degree in Occupational therapy. Since then she have worked for the NHS and in the private sector. Emma has a broad range of experience in acute rehabilitation completing several rotations during my time in the NHS. These included trauma orthopaedics, amputee rehabilitation, stroke, neurology, Elderly care and outpatient hand therapy. Emma then moved on to work in a specialist education college where she provided therapeutic interventions to young adults with complex physical and cognitive disabilities including traumatic brain injury, muscular dystrophy and cerebral palsy.
Her job demands knowledge of specialist seating and wheelchairs, posture management, splinting, specialist equipment and adaptations, manual handling and the ability to deliver interventions at a level appropriate to the needs of the client. Emma has also had responsibility for co-ordinating the transitions of students leaving college. This role demanded good knowledge and experience of community based services, housing and adaptations and the ability to develop good working relationships with parents, carers and external agencies.
More recently Emma has become an Occupational Therapy service manager and has good experience of service development, staff recruitment, appraisal and training. She also has responsibility for staff development, budgets and ensuring the best use of resources.
Throughout her career Emma has developed the ability to liase with a wide range of other professionals and agencies nationwide. These include Social services, wheelchair services, community OT’s, care providers, housing associations, further education colleges, connexions, parents and many others. Emma also has experience in completing multidisciplinary reports for external agencies.
Mike Pilbeam
Mike has almost 40 years experience of health and social care in the NHS, Social Services, Charitable, Private and not for profit sectors.
Following an early career in the armed forces he trained as a nurse in Kent. Mike has since specialised in assisting people who have complex behaviours to move into community based housing and developing specialist support services for those who have additional needs.
Following his departure from the NHS, Mike worked within Social Services developing and delivering new services for children and adults with either physical, mental, learning or other functional disabilities.
For more than 10 years Mike worked within SCOPE, which at the time was still called “The Spastics Society”, at local and regional levels managing or developing new and existing services for adults with complex physical disabilities.
Following a period of developing and managing new services within the private sector for one of the major healthcare companies Mike joined a specialist charity called the Disabilities Trust as a senior manager. Whilst he was with the Disabilities Trust, Mike worked as the operational manager within the Brain Injury Rehabilitation Trust (BIRT) which is a subsidiary of the parent Trust and most recently, until his retirement, as the Director responsible for services for physical disabilities, learning difficulties, Autism and specialist education.
Mike has an extensive background of multi disciplinary working with the statutory, non statutory and independent agencies. His role as a case manager allows him to support people who have a range of complex needs to achieve their optimal level of independence and personal control.
Lucinda Ongley-Dellar
Lucinda is a registered general nurse and a registered children’s nurse. As an adult nurse she trained and worked at Queen Mary’s hospital Roehampton a specialist burns and plastics unit where she gained experience working with adults with limb amputations and altered body image. She then trained as a children’s nurse at Great Ormond Street Hospital for Sick Children where she worked with children and families coping with serious illness and severely disrupted family lives. Lucinda has also worked at Chelsea and Westminister hospital as a junior sister on the high dependency children’s ward where she worked with acutely ill children assisting in their transfer to paediatric intensive care units, managing the 60 bedded unit and being part of the paediatric resuscitation team. She was able to gain experience working with children with special needs and worked closely with the neurology and ketogenic diet team and the gastroenterology team. She then took a position as nurse manager for the children’s unit at a district general hospital and was involved in the building of the new hospital and managing the transfer of the children’s unit between different sites whilst work was undertaken. She has a wealth of experience and training in caring for children with special needs and managing teams of people. She has been working with community case management as a case manager for children and young adults with acquired brain injury.
Julie Lawlor RGN
Julier is a brain injury case manager specialising in the case management of adults with traumatic brain injury, catastrophic injury and multiple trauma. She is involved with recruitment and retention of support workers and setting up complex community care packages, close liaison with the Court of Protection and Public Guardianship teams, provision of expert witness reports on past, present and future care costs, immediate needs assessments, guidance with social housing, adaptations, benefits and setting up direct payments. Julie is a member of BABICM, CMSUK and the NMC