Emma McShane

Assistant Case Manager



Areas Covered:

West Midlands


Cerebral Palsy
Brain Injury
Behavioural & Learning Difficulty


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  • Practice Development MSc (Currently studying)
  • Coaching and Sports Performance BA (HONS)
  • Digital Media for Creative Teaching & Learning
  • An Introduction to Every Child Matters
  • NCFE Level 2 Principles of Team Leading
  • Makaton


Emma provides case management to the following clients:

  • Acquired brain injury (Adults and Paediatric)
  • Cerebral Palsy (Adult and Paediatric)
  • Epilepsy (Paediatric)
  • Learning Disabilities (Adult and Paediatric)

Emma is a passionate and highly skilled team leader with over 9 years' experience working with clients. Emma has outstanding leadership abilities and consistently meets targets. Her role includes undertaking supervisions and working closely with clients and clients’ parents. She takes an active role in recruiting for team members when needed. Emma has many years’ experience in co-ordinating a large team and is responsible for rotas and dealing with timesheets and payroll. Emma liaises closely with the Case Manager and the treating professionals which make up the MDT.

Emma competently works as a Case Manager’s Assistant providing support to adults and children with complex disabilities. Emma has over 3 years' experience providing exceptional care to clients through conducting a wide range of team management and leadership activities, whilst implementing and coordinating care and rehabilitation tasks, under the guidance of the registered case managers. Roles within the job include sourcing and implementing a wide range of clinical and non-clinical services and completing detailed written documentation to a high standard in relation to support workers, both directly employed by the client and agency support workers. Emma has worked with several different clients, and shows the ability to prioritise, manage demands and work at a fast pace whilst maintaining high quality.

Emma has completed the Community Case Management Services comprehensive Pathway Development Days to include understanding litigation processes and what is required of the case manager.

Emma’s skills include:

  • Competent with Computer-based systems.
  • Excellent organisational skills, ability to multi-task and organise others.
  • Excellent oral and written communication skills and ability to professionally represent the organisation.
  • Ability to work under pressure and be flexible as part of a team.
  • Attention to detail and deadlines.
  • Ability to filter information and assess priorities.
  • Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
  • Ability to prioritise and manage own workload amid conflicting demands and busy work periods.
  • Ability to think ahead and anticipate needs before they arise.
  • Ability to exercise discretion in dealing with confidential or sensitive matters.
  • Confident and able to work on own initiative and with limited supervision.


Emma is enthusiastic, caring and dedicated to everything she does. Outside of work Emma enjoys staying active whether that is riding her bike, body boarding in the waves or enjoying a cup of tea with family and friends.

Emma always aims to pass on the enjoyment in life and the ‘anything is possible’ belief to both her clients and people she meets within her role in helping them achieve things they may never thought would have been possible.

© Community Case Management Services Limited