Fiona Richardson

BABICM Practitioner Case Manager



Areas Covered:

East of England


Brain Injury
Behavioural & Learning Difficulty


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  • City & Guilds Introduction to Advocacy
  • Headway Understanding Brain Injury
  • Part 1 & 2 Chartered Institute of Housing


Following a career managing social housing, Fiona then worked in education. Her role involved working one to one alongside children with learning and physical disabilities. Since February 2018, Fiona has been a support worker in a paediatric setting working closely with the client’s family.

She has experience of being part of a multi-disciplinary team since 2009 when she began working in education. In her role Fiona delivers therapies as directed and organises leisure activities with therapeutic benefits. She uses her experience as a teaching assistant to support her client’s educational needs as directed by the class teacher. She has experience of liaising with treating professionals and organising her client’s schedules.

Fiona works within her own community supporting two adults. This is in a voluntary capacity and through this process she has gained a greater understanding of mental health issues and traumatic brain injury. She has organised activities for them that have a therapeutic benefit and supports them in their homes.

Fiona  has a broad understanding of the litigation process and how essential thorough documentation, and record keeping are.

Fiona has experience of working with:

  • Traumatic Brain injury (Paediatric)
  •  Learning disabilities(Paediatric)






Fiona believes that every day you should try to make a difference, and that acts of kindness however small can help someone’s day. She is patient, calm and doesn’t like to give up! She is very creative and imaginative with lots of ideas and options. She likes to think of practical solutions to solve problems, and she will continue to think of options and how things can be best approached. She loves to learn new things and has a passion for knowledge.

© Community Case Management Services Limited