Nicola Cale

BA (Hons) in Modern Language
Assistant Case Manager



Areas Covered:

West Midlands


Brain Injury


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  • Modern Languages BA Hons (French & Spanish)
  • Postgraduate Certificate in Art Therapy and Education
  • Certificate in Counselling
  • Diploma in Reflexology
  • Certificate in Massage Therapy

Nicola has attended several courses relating to rehabilitation, brain injury in the family, sex and sexuality following acquired brain injury and has undergone an introductory course in Psychoanalytic Theories & Concept at Severnside Institute for Psychotherapy.

Nicola has been offered a place to study for a Masters in Integrative Art Psychotherapy.


Nicola successfully manages the following:

  • Traumatic Brain injury (Paediatric and Adult) to include Walking Wounded / High Level Physical Functional Difficulties /Cognitive difficulties /Vegetative state / Minimal Awareness.
  • Cerebral Palsy (Paediatric and Adult).
  • Spinal injuries all levels (Paediatric and Adult).
  • Learning disabilities (Paediatric and Adult).

Following a corporate career and then working with children in a therapeutic setting, Nicola has worked with brain injured clients since January 2007. Initially as a support worker and then as a team leader, she progressed to Senior Case Manager Assistant and then onto her current role as a BABICM Practitioner Case Manager. 

Nicola works with adults, children and families. She has followed the Community Case Management comprehensive case management training pathway and had rigorous supervision. She therefore, has a full understanding of the litigation process and the importance of record keeping and documentation. The role includes making sure that appointed support workers can make full use of our documentation templates providing accurate and appropriate information that aids in the holistic presentation of the client’s care needs.

For the last eleven years, Nicola has been a volunteer co-ordinator for the Silverlining Charity in Oxford where she helps organise many events and set up a weekly art group.

Nicola uses a client centred, therapeutic approach and has experience in setting up and managing 24hr care teams for clients with an acquired brain injury. She can communicate well with clients, their families, legal teams and all healthcare professionals.

Nicola manages support teams and supervises all aspects of running the home, organising holidays and activities as well as maintaining focus on ongoing rehabilitation to maximise potential and bring fun and fulfilment in everyday life. She is passionate about helping people to achieve their dreams and goals.

Nicola is currently collaborating with one client to write his story to increase awareness and learning around brain injury in young people. She instils into her support teams Key Components of Sensitive Practice based on her experience and the insights gained first hand.

Within Community Case Management Services, Nicola has enjoyed her part in organising the Breaking Boundaries Conference. This annual conference is an empowering day, full of inspirational stories and first-hand accounts of how clients are breaking boundaries with support from CCMS Ltd over their lifetimes.

Nicola is an avid skier and since 2011 has co-ordinated numerous CCMS ski trips for both adults and children, she has been taking groups of CCMS clients to annually North Devon the enjoy the thrill and therapeutic advantages of adapted surfing for the last seven years!


Nicola is energetic with strong empathy, understanding and patience. Her enthusiasm is helpful in motivating clients to move forward.  She is highly creative and seeks to make a difference and add value in all that she does.

Nicola is very sociable and enjoys being out and about. She has three dogs (and a cat!) so spends a lot of her free time walking them in the fresh air. She enjoys exercise, mediation and keeps her hand in with reflexology.

Nicola achieved a personal goal of hers to learn to ride a motorcycle before a “big” birthday.

She would like to now lean to surf better!

© Community Case Management Services Limited