Nicola Cale

BA (Hons)
BABICM Practitioner Case Manager
Location

Oxfordshire, Midlands, South East, South West

Areas Covered
  • South West
  • South East
  • West Midlands
Specialisms

Traumatic Brain Injury to include Walking Wounded / High Level Physical Functional Difficulties
/ Cognitive Difficulties  / Vegetative State / Minimal Awareness
Cerebral Palsy
Spinal Injuries (all levels)
Learning Disabilities

Contact

hello@ccmservices.co.uk
01608 682522

Professional Qualifications, Registrations and Memberships>

  • Modern Languages BA Hons (French & Spanish)
  • Postgraduate Certificate in Art Therapy and Education
  • Certificate in Counselling
  • Diploma in Reflexology
  • Certificate in Massage Therapy
  • BABICM -Member of British Association of Brain Injury and Complex Case Management

Nicola has attended several courses relating to rehabilitation, brain injury in the family, sex and sexuality following acquired brain injury and has undergone an introductory course in Psychoanalytic Theories & Concept at Severnside Institute for Psychotherapy.

Nicola has been offered a place to study for a Masters in Integrative Art Psychotherapy.

Experience >

Nicola has worked with brain injured clients since January 2007. She comes from the corporate world, which included time living and working in France, and then a period working with behaviourally challenged children in a therapeutic setting in the UK. She began her work with brain injured clients by offering massage therapies before becoming a support worker, team leader, and then Senior Case Manager Assistant, before progressing to her current role as a BABICM Practitioner Case Manager 13 years ago.

Nicola has always been and continues to be committed to professional development. She has completed courses relating to rehabilitation, brain injury in the family, sex and sexuality following acquired brain injury, and an introductory course in Psychoanalytic Theories & Concept at Severnside Institute for Psychotherapy. She recently completed a certificate in Arts Therapy and has been offered a place to study for a Masters in Integrative Art Psychotherapy.

Nicola has extensive experience working with adults, children and families. She has followed the Community Case Management comprehensive case management training pathway and has had rigorous supervision. She therefore has a high-level of understanding of the litigation process and the importance of record keeping and documentation.

As a committed case manager, she instils into her teams key components of sensitive practice based on her experience and the insights gained first hand. She also guides and advises Team Leaders and Support Workers to provide accurate and appropriate information to aid the holistic presentation of the client’s care needs.

Nicola is passionate about using a client centred, therapeutic approach and has successfully set up and managed 24hr care teams for clients with an acquired brain injury. She communicates well with clients, their families, legal teams and all healthcare professionals and has been successful at securing alternative/additional funding for them, ensuring ongoing support can be provided and covered.

Nicola supervises all aspects of running the home, organising holidays and activities, as well as maintaining focus on ongoing rehabilitation to maximise potential and bring fun and fulfilment in everyday life. She is passionate about helping people to achieve their dreams and goals. As an avid skier Nicola has co-ordinated numerous CCM ski trips for both adults and children since 2011. She has also been taking groups of CCM clients to North Devon annually to enjoy the thrill and therapeutic advantages of adapted surfing.

Nicola is dedicated to expanding the horizons of her clients and sees providing opportunities for learning new things and building friendships as a key part of her role. Alongside her client focus, Nicola has been a volunteer co-ordinator for the Silverlining Charity in Oxford for over a decade. She has helped organise many events, including the infamous Fashion Show and manages a weekly art group called Silver Studios. These activities enable those with brain injury in the area to be part of a community network and build social relationships. As a result, many of her clients/Silverliners now socialise together in their own time.

Personal Profile >

Nicola is cheerful and energetic with strong empathy, understanding and patience. Her enthusiasm is a key factor in motivating clients to move forward. She is highly creative and seeks to make a difference and add value in all that she does. Nicola is very sociable and enjoys being out and about.

She has four dogs so spends a lot of her free time walking them. She enjoys exercise, mediation and keeps her hand in with reflexology. Nicola enjoys riding her motorcycle, spending time with her nephews and pottering in the garden. She is a casual reader and enjoys art projects when she can. She would like to meet Keanu Reeves!

What our clients have to say:
  • "I just wanted to say how greatly I appreciate having had the benefit for my client of your professionalism and expertise".

    Clients names have been removed for privacy
  • "I would just like to provide some feedback in relation to the case management services by [CCM case manager]. Her clinical expertise and cheery manner have been invaluable in successfully dealing with the matter. I have nothing but praise and gratitude for the professional way she has dealt with all the difficulties that have been presented in this case."

    Clients names have been removed for privacy
  • "May I also take this opportunity to thank you and CCM for all of the support and assistance that you have all provided, not only to [Client] and their family, but also to me and my firm which has served to ensure that [Client] is to receive sufficient compensation to meet their future needs."

    Clients names have been removed for privacy
  • “[Case Manager], once again, thank you so much for joining the conference by phone, it was a real pleasure having you there. M cannot recall having worked on a case with you before and was so very impressed by you – I advised him that you have never failed to impress me on a case yet.”

    Clients names have been removed for privacy
  • “I’ve never worked on a case where there has been such a large clinical team and I was always very impressed with how you managed to liaise with so many people and hold so much information in mind. The logistical challenges of getting [client] home were immense, and you managed this expertly. There is no doubt that his quality of life is better for having had you as his case manager”

    Neuropsychologist to Case Manager AA
  • "I wanted to write to thank you for your ongoing help and support with this matter for the past few years. On many occasions you have gone above and beyond the usual requirements of a Case Manager and I know that [client] would most definitely had struggled without your constant support and assistance. This was at times a very challenging matter for everyone involved and your professionalism and guidance throughout was most appreciated. I would be happy to recommend you to colleagues and other clients."

    Clients names have been removed for privacy
  • "Thank you for being an absolute pleasure to work with- it’s great to work with someone who is so passionate, supportive, efficient and who really genuinely cares."

    Clients names have been removed for privacy
  • " I am immensely proud and honoured to be a part of this amazing organisation; who work so hard to enrich & empower the lives of those that we have the privilege to work with."

    JE (Case Manager)
  • “Thank you so much for the time you gave me today. I was most impressed by all that has been achieved on [Client’s] behalf and I congratulate you and the whole team. It was a pleasure to see [Client’s] looking so relaxed and to hear of the successful efforts which you have all put into giving her a new home and so evidently improving her quality of life… What a wonderful change of surroundings, approach and atmosphere! And [Client’s] looked so well and happy. Congratulations to all concerned.”

    Clients names have been removed for privacy
  • “Maggie ... amazing and credit to you, your team and all your clients. I was quite touched when watching this [YouTube video]. Just shows what you can achieve with the right support and attitude in place. Fantastic.”

    Jane Burns
  • " I appreciate that [client] has already responded but I just wanted to say it was lovely to meet you yesterday and also to thank you for all your help. It was so useful to have you there with your brilliant agenda! We achieved far more yesterday in an hour than I could have hoped for. I now feel far more confident that with your help we can get sorted everything that needs doing house wise, and indeed for [client]"

    Clients names have been removed for privacy
  • "It has been an extraordinary experience to take our first flight with [Client] and enjoy a long holiday weekend with our family. Without your help this would have been impossible, and although we know you consider all this being your job and responsibility, we truly appreciate that you went far beyond the expected support and allowed us to get it all organised on time. We want to thank you for your outstanding help."

    Clients names have been removed for privacy
  • "My team have worked with a large number of case managers over the years and in my experience [CCM case manager] is up there as one of the best. I am very pleased to endorse [CCM case manager] as a very caring, professional and knowledgeable case manager which I have no hesitation in recommending."

    Clients names have been removed for privacy
  • "Thank you so much for all you're doing for us all. I know we took a lot of your time up today. You are fully aware of [Client’s] problems, behavioural and psychological, and believe that [Client’s] is treated with respect and allowed to live the sort of life any of us would want. The benefits for her and her girls will be so rewarding. Thank you so much."

    Clients names have been removed for privacy
  • “Kate, in my view, you are a case manager of highest level. Your knowledge, recognition and understanding of brain injury is second to none and I believe that anyone who has you as their case manager is an exceptionally lucky person.”

    Clients names have been removed for privacy
  • "CCM has earned a reputation for being one of the country's leading Case Management Practices. As for litigation expertise, they are top of the tree. As a practice, we only deal with catastrophic injury cases. Our clients need the best experts available and we insist upon it. Maggie and Kate will always form part of our "dream team". Good case management entails knowledge, experience, determination, and diplomacy. CCM ticks every box."

    Clients names have been removed for privacy
  • "The conference day was full and interesting. The organisation from our perspective was excellent. As you explained, the result demonstrates the importance of high-quality case management! The topics were all important. It was an education which demonstrated that life can and should continue after a disaster. Everyone learned a lot, including your fellow professionals. You had a very good attendance. Well done! You should continue to bring your message to everyone; it is most important."

    CWW - QC

If you have any questions, or would like to reach out to a member of our team regarding the help we can offer you, please contact us today.

hello@ccmservices.co.uk or call 01608 682522