Rebecca Filer-Cooper

RGN
BABICM Advanced Registered Practitioner Case Manager
Location

Worcestershire

Areas Covered
  • South West
  • Wales
  • West Midlands
  • East Midlands
Specialisms

Tracheostomy/Ventilation
Spinal Injury
Respiratory Diseases
Palliative Care
Orthopaedic
Elderly Clients
District & Community
Cerebral Palsy
Brain Injury
Behavioural & Learning Difficulty
Amputations
Accident & Emergency Care

Contact

hello@ccmservices.co.uk
01608 682522

Professional Qualifications, Registrations and Memberships>

  • Registered General Nurse
  • Nursing and Midwifery Council Pin: 93D1345E.
  • Royal College of Nursing Number: 1119220.
  • BABICM Membership.

Rebecca has attended many Brain / Spinal Injury and other Rehabilitation conferences and courses to maintain her knowledge and working practice.

Rebecca has completed the Community Case Management pathway to Lead Case Management level, which has provided her with a high level of understanding of the role of the case manager and the litigation process as well as its impact on clients and their families.

With this in mind, monthly case management updates with action plans and goals are made available. All appointed treating therapists are screened before being appointed and what is expected of them in regard to working to set goals and the need to evaluate and provide justification of costs and therapy regularly.

Experience >

Rebecca is a Registered General Nurse with twenty years' experience caring for patients and their families within acute medical care and community based.

  • Spinal injuries all levels (Paediatric and Adult)
  • Traumatic Brain injury (Paediatric and Adult) to include Walking Wounded / High Level Physical Functional Difficulties /Cognitive difficulties /Vegetative state / Minimal Awareness
  • Cerebral Palsy (Paediatric and Adult).
  • Respiratory diseases / Mesothelioma / COAD / Pulmonary Embolism /Carcinoma.
  • Tracheostomy / Ventilated clients.
  • Learning disabilities (Paediatric and Adult).
  • Elderly care to include Dementia.
  • Palliative Care.
  • Orthopaedic Injuries (Paediatric and Adult).
  • Complex compartmental syndrome.
  • Amputees (Paediatric and Adult).

Rebecca manages the facilitation and planning of complex care programmes within the community, incorporating rehabilitation programmes, all tailored to each individual's personal requirements through the forming of multi-agency partnerships, with the provision for carer breakdown, respite and client/carer holidays. Within this role there was also the need for patient/carer education, advocacy and support.

Rebecca has a special interest in spinal injury management at all levels, both adult and children. For three years, Rebecca worked with Headway North Worcestershire, managing a large caseload. Her role was to complete multidisciplinary assessments of people who have an acquired brain injury, and thus presenting with a wide variety of neurological deficits.

Brain Spinal and Catastrophic Complex Injury Case Manager

For the past 12 years, since leaving Headway, Rebecca has been working as a Case Manager for Community Case Management. Her caseload consists of both adults and children. All of the cases that she holds are complex and demanding working with clients and families of those that have sustained catastrophic brain and spinal injuries, both complete and incomplete. All the cases require a sensitive approach and also have a detailed multi-disciplinary and multi-agency input, with the Case Manager acting as the client and family advocate and co-ordinating the rehabilitation and care programme.

Rehabilitation and support packages for each client is bespoke and tailored specifically to the individual client requirements with families needs taken into account at all times.

The role of case manager requires working closely and managing the Rehabilitation Therapists and Professionals, Schools, Professionals for Housing Adaptations, plus any discipline/ professional required for individual rehabilitation packages. This extends to individual client social interests and hobbies and the promotion of involvement within these.

The cases Rebecca manages vary between settled and non-settled compensation claims working alongside statutory services as necessary.

Rebecca has worked in Emergency Medical care, Gastric Medicine, Haematology and HIV/AIDS within the Hospital environment. She has also worked within a District Nursing team providing on-going care for chronic conditions, palliative care, acute care and rehabilitation a wide variety of illnesses plus of those who have had amputations due to injury or illness and require a high level of rehabilitation, care and adjustment to their situation. All of these areas required continual assessment and review of nursing and therapy needs and necessary input, there was also the need for on going client and family support.

Personal Profile >

Rebecca was very fortunate to have grown up in rural Devon. Her father was a single-handed GP and this has given her a lifelong experience of medical input and community-based rehabilitation and care. She is able to draw on these experiences and understanding of family dynamics within her current practice, the need to be flexible and responsive to the needs of others. Rebecca is very committed to all those that she is privileged to work with and aims to meet all the challenges that are presented to her.

Rebecca is married with two children, who pursue sporting and various social activities.

What our clients have to say:
  • "It has been an extraordinary experience to take our first flight with [Client] and enjoy a long holiday weekend with our family. Without your help this would have been impossible, and although we know you consider all this being your job and responsibility, we truly appreciate that you went far beyond the expected support and allowed us to get it all organised on time. We want to thank you for your outstanding help."

    Clients names have been removed for privacy
  • "Thank you for being an absolute pleasure to work with- it’s great to work with someone who is so passionate, supportive, efficient and who really genuinely cares."

    Clients names have been removed for privacy
  • "Thank you so much for all you're doing for us all. I know we took a lot of your time up today. You are fully aware of [Client’s] problems, behavioural and psychological, and believe that [Client’s] is treated with respect and allowed to live the sort of life any of us would want. The benefits for her and her girls will be so rewarding. Thank you so much."

    Clients names have been removed for privacy
  • “Kate, in my view, you are a case manager of highest level. Your knowledge, recognition and understanding of brain injury is second to none and I believe that anyone who has you as their case manager is an exceptionally lucky person.”

    Clients names have been removed for privacy
  • "The conference day was full and interesting. The organisation from our perspective was excellent. As you explained, the result demonstrates the importance of high-quality case management! The topics were all important. It was an education which demonstrated that life can and should continue after a disaster. Everyone learned a lot, including your fellow professionals. You had a very good attendance. Well done! You should continue to bring your message to everyone; it is most important."

    CWW - QC
  • "My team have worked with a large number of case managers over the years and in my experience [CCM case manager] is up there as one of the best. I am very pleased to endorse [CCM case manager] as a very caring, professional and knowledgeable case manager which I have no hesitation in recommending."

    Clients names have been removed for privacy
  • " I appreciate that [client] has already responded but I just wanted to say it was lovely to meet you yesterday and also to thank you for all your help. It was so useful to have you there with your brilliant agenda! We achieved far more yesterday in an hour than I could have hoped for. I now feel far more confident that with your help we can get sorted everything that needs doing house wise, and indeed for [client]"

    Clients names have been removed for privacy
  • "I just wanted to say how greatly I appreciate having had the benefit for my client of your professionalism and expertise".

    Clients names have been removed for privacy
  • "May I also take this opportunity to thank you and CCM for all of the support and assistance that you have all provided, not only to [Client] and their family, but also to me and my firm which has served to ensure that [Client] is to receive sufficient compensation to meet their future needs."

    Clients names have been removed for privacy
  • “[Case Manager], once again, thank you so much for joining the conference by phone, it was a real pleasure having you there. M cannot recall having worked on a case with you before and was so very impressed by you – I advised him that you have never failed to impress me on a case yet.”

    Clients names have been removed for privacy
  • "CCM has earned a reputation for being one of the country's leading Case Management Practices. As for litigation expertise, they are top of the tree. As a practice, we only deal with catastrophic injury cases. Our clients need the best experts available and we insist upon it. Maggie and Kate will always form part of our "dream team". Good case management entails knowledge, experience, determination, and diplomacy. CCM ticks every box."

    Clients names have been removed for privacy
  • “Thank you so much for the time you gave me today. I was most impressed by all that has been achieved on [Client’s] behalf and I congratulate you and the whole team. It was a pleasure to see [Client’s] looking so relaxed and to hear of the successful efforts which you have all put into giving her a new home and so evidently improving her quality of life… What a wonderful change of surroundings, approach and atmosphere! And [Client’s] looked so well and happy. Congratulations to all concerned.”

    Clients names have been removed for privacy
  • "I would just like to provide some feedback in relation to the case management services by [CCM case manager]. Her clinical expertise and cheery manner have been invaluable in successfully dealing with the matter. I have nothing but praise and gratitude for the professional way she has dealt with all the difficulties that have been presented in this case."

    Clients names have been removed for privacy
  • "I wanted to write to thank you for your ongoing help and support with this matter for the past few years. On many occasions you have gone above and beyond the usual requirements of a Case Manager and I know that [client] would most definitely had struggled without your constant support and assistance. This was at times a very challenging matter for everyone involved and your professionalism and guidance throughout was most appreciated. I would be happy to recommend you to colleagues and other clients."

    Clients names have been removed for privacy
  • “I’ve never worked on a case where there has been such a large clinical team and I was always very impressed with how you managed to liaise with so many people and hold so much information in mind. The logistical challenges of getting [client] home were immense, and you managed this expertly. There is no doubt that his quality of life is better for having had you as his case manager”

    Neuropsychologist to Case Manager AA
  • " I am immensely proud and honoured to be a part of this amazing organisation; who work so hard to enrich & empower the lives of those that we have the privilege to work with."

    JE (Case Manager)
  • “Maggie ... amazing and credit to you, your team and all your clients. I was quite touched when watching this [YouTube video]. Just shows what you can achieve with the right support and attitude in place. Fantastic.”

    Jane Burns

If you have any questions, or would like to reach out to a member of our team regarding the help we can offer you, please contact us today.

hello@ccmservices.co.uk or call 01608 682522