CQC Regulation in Case Management - How CCM’s Office Team Supports Compliance for Your Clients

"It has been an extraordinary experience to take our first flight with [Client] and enjoy a long holiday weekend with our family. Without your help this would have been impossible, and although we know you consider all this being your job and responsibility, we truly appreciate that you went far beyond the expected support and allowed us to get it all organised on time. We want to thank you for your outstanding help."

" I am immensely proud and honoured to be a part of this amazing organisation; who work so hard to enrich & empower the lives of those that we have the privilege to work with."

"I just wanted to say how greatly I appreciate having had the benefit for my client of your professionalism and expertise".

"I wanted to write to thank you for your ongoing help and support with this matter for the past few years. On many occasions you have gone above and beyond the usual requirements of a Case Manager and I know that [client] would most definitely had struggled without your constant support and assistance. This was at times a very challenging matter for everyone involved and your professionalism and guidance throughout was most appreciated. I would be happy to recommend you to colleagues and other clients."

" I appreciate that [client] has already responded but I just wanted to say it was lovely to meet you yesterday and also to thank you for all your help. It was so useful to have you there with your brilliant agenda! We achieved far more yesterday in an hour than I could have hoped for. I now feel far more confident that with your help we can get sorted everything that needs doing house wise, and indeed for [client]"

“I’ve never worked on a case where there has been such a large clinical team and I was always very impressed with how you managed to liaise with so many people and hold so much information in mind. The logistical challenges of getting [client] home were immense, and you managed this expertly. There is no doubt that his quality of life is better for having had you as his case manager”

"May I also take this opportunity to thank you and CCM for all of the support and assistance that you have all provided, not only to [Client] and their family, but also to me and my firm which has served to ensure that [Client] is to receive sufficient compensation to meet their future needs."

“Maggie ... amazing and credit to you, your team and all your clients. I was quite touched when watching this [YouTube video]. Just shows what you can achieve with the right support and attitude in place. Fantastic.”

“Thank you so much for the time you gave me today. I was most impressed by all that has been achieved on [Client’s] behalf and I congratulate you and the whole team. It was a pleasure to see [Client’s] looking so relaxed and to hear of the successful efforts which you have all put into giving her a new home and so evidently improving her quality of life… What a wonderful change of surroundings, approach and atmosphere! And [Client’s] looked so well and happy. Congratulations to all concerned.”

"The conference day was full and interesting. The organisation from our perspective was excellent. As you explained, the result demonstrates the importance of high-quality case management! The topics were all important. It was an education which demonstrated that life can and should continue after a disaster. Everyone learned a lot, including your fellow professionals. You had a very good attendance. Well done! You should continue to bring your message to everyone; it is most important."

“Kate, in my view, you are a case manager of highest level. Your knowledge, recognition and understanding of brain injury is second to none and I believe that anyone who has you as their case manager is an exceptionally lucky person.”

"CCM has earned a reputation for being one of the country's leading Case Management Practices. As for litigation expertise, they are top of the tree. As a practice, we only deal with catastrophic injury cases. Our clients need the best experts available and we insist upon it. Maggie and Kate will always form part of our "dream team". Good case management entails knowledge, experience, determination, and diplomacy. CCM ticks every box."

"Thank you for being an absolute pleasure to work with- it’s great to work with someone who is so passionate, supportive, efficient and who really genuinely cares."

"My team have worked with a large number of case managers over the years and in my experience [CCM case manager] is up there as one of the best. I am very pleased to endorse [CCM case manager] as a very caring, professional and knowledgeable case manager which I have no hesitation in recommending."

"I would just like to provide some feedback in relation to the case management services by [CCM case manager]. Her clinical expertise and cheery manner have been invaluable in successfully dealing with the matter. I have nothing but praise and gratitude for the professional way she has dealt with all the difficulties that have been presented in this case."

"Thank you so much for all you're doing for us all. I know we took a lot of your time up today. You are fully aware of [Client’s] problems, behavioural and psychological, and believe that [Client’s] is treated with respect and allowed to live the sort of life any of us would want. The benefits for her and her girls will be so rewarding. Thank you so much."

“[Case Manager], once again, thank you so much for joining the conference by phone, it was a real pleasure having you there. M cannot recall having worked on a case with you before and was so very impressed by you – I advised him that you have never failed to impress me on a case yet.”